Terms of Service

“MESHCORP”, “we” and “us” means Meshcorp LLC, a Florida limited liability company doing business as MESHCORP. “You” means the person or company placing the order.

Placing an order means you accept these terms, the Asset License, the Content Policy, and the Privacy Policy. You must be at least 18 and, if ordering for a company, authorised to bind it.

The configurator produces an estimate from the options you select. It is an indication of price and build time, not an offer, and it is not binding on either of us.

Some options are priced as a range because the work varies with what you actually want — elaborate hair, unusual prop counts, complex modular breakdowns. Those are settled when we review your request.

After reviewing your request we issue a formal quote on a private project page. The quote states the final price, the deposit, the scope, expected production-start window, active build days, delivery formats, exclusions, assumptions, technical targets, customer inputs, approval gates, revision allowances, and acceptance checks.

If our review identifies an add-on that may better match your concept or intended use, the quote may present it separately from the base scope. Only options we place on that quote are available at acceptance. You must include or decline each one; the project total, deposit, remaining balance, schedule, and locked scope update to match your recorded choices before Stripe checkout opens.

• A quote is valid for 14 days. After that it lapses and can be reissued at current prices.
• Accepting the quote locks the scope. Anything added afterwards is quoted separately as a change order.
• We may decline a request. If we do, nothing is owed by either side.

The quote is the price. The configurator estimate never overrides it, in either direction.

A deposit of 30% is due before your build enters production. The balance is due before final files are released.

• Payments are collected in US dollars through the secure checkout presented on your project page.
• MESHCORP does not receive or store full card numbers. Stripe processes payment details. If you use Stripe Link, any saved payment information is held and controlled through Stripe, not in MESHCORP's project database.
• Any taxes, duties, bank charges, or currency conversion costs are yours.
• We may pause work on an overdue balance. Nothing is released until it clears.

Work moves through stages. At each one we post proofs to your project page, and the stage waits on you. Approving a stage locks it and releases the next.

• Build days are active working days, not calendar time from the order. Your quote gives an expected start window measured from confirmed deposit payment.
• Production begins only when MESHCORP deliberately marks the project in production. We record the date on your project page and email you when that happens.
• If a posted proof gets no response within 7 days, it is treated as approved and the stage locks so production doesn't stall. Every proof shows its auto-approval date in advance.
• Delays caused by waiting on your feedback, reference material, or payment extend the schedule by at least the length of the delay.

Silence approves a stage after 7 days. Reopening a locked stage afterwards is a paid change order.

Each stage includes a set number of revision rounds, determined by the tier you ordered and shown on your project page. A revision is a batch of specific, described changes within the agreed scope.

• Changes that alter the agreed scope — a different character, added props, a change of skeleton — are not revisions. They are quoted as change orders.
• Reopening an approved stage is a change order, priced on the work it invalidates. We quote the fee before any work happens; you are never charged for one you didn't agree to.
• Additional revision rounds beyond the included budget can be purchased.

Final delivery is a drop-in asset pack for Unreal Engine 5 — meshes, textures, materials, the rig, and anything else in your scope — not a full Unreal project. It is made available for download from your project page once the balance is settled.

Download links remain available for at least 90 days after delivery. Keep your own backup; we are not a storage service.

• Before production begins: cancel for any reason and every settled payment is refundable in full to the original payment method.
• Once production begins: the deposit is non-refundable — it covers reserved production capacity and work performed. Paid change orders are also non-refundable because payment authorizes the added work. You owe no unpaid balance and receive no files.
• If we cancel the project, you get a full refund of every settled project payment.

A refund is not complete merely because it was requested. Stripe may report it as pending, require action, or fail. We record and email those status changes. Once Stripe confirms a refund, banks commonly take 5–10 business days to display it on the original payment method; the timing is controlled by Stripe, the payment network, and your financial institution.

Because every character is made to your specification, orders are not returnable once delivered. This does not affect statutory rights that cannot be waived where you live.

• Having the rights to any reference material, concept art, names, or descriptions you send us — and not sending anything that infringes someone else's rights.
• The accuracy of your brief. We build what the accepted scope describes.
• Keeping your project link private. Anyone holding it can view proofs and approve stages on your behalf.
• Ordering only work we accept — see the Content Policy.

You confirm that the character you commission, and everything you send us to build it, is yours to commission: that it does not copy or adapt someone else's protected work, and does not use a real person's name, face, voice, or likeness without their documented written consent.

If a claim is brought against us because of what you asked us to build or what you sent us, you cover it — the claim itself, the damages, and the legal costs of defending it. We'll tell you promptly, let you take over the defence, and won't settle without your agreement.

We review every request against the Content Policy and decline anything that looks like existing intellectual property or an identifiable person. That review is a filter, not a legal opinion, and it never shifts responsibility for what you commissioned back onto us.

Rights in the finished character transfer to you on final payment, and the detail is set out in the Asset License. Until final payment clears, everything we produce remains ours, and proofs are for review only.

We warrant that delivered assets import into a supported version of Unreal Engine 5 and function as the accepted scope describes. If something is technically broken, tell us within 14 days of delivery and we will fix it at no charge.

That covers defects, not taste — a rig that doesn't deform correctly is a defect; deciding you wanted a different silhouette after approving it is a change order. Beyond this, assets are provided “as is” without further warranty of any kind.

To the fullest extent the law allows, neither side is liable for lost profits, lost revenue, lost data, or indirect or consequential losses. Our total liability for any claim connected to an order is capped at the amount you paid for that order.

Nothing here limits liability for fraud, or for anything else that cannot lawfully be limited.

We treat unreleased project details you share with us as confidential and do not disclose them. If you need your commission kept out of our portfolio entirely, say so in writing before delivery — see the Asset License for how portfolio use works.

We may update these terms. The version in force for your order is the one published when you accepted your quote, and we keep it available on request. Changes never apply retroactively to an accepted quote.

These terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law rules. Disputes go to the state or federal courts located in Florida, and both sides agree to that jurisdiction.

Before filing anything, email us. Nearly everything is faster to fix than to argue about.

Questions about these terms? Email us and include your work order number if you have one.